Hitclub Detailed Compensation Policy

If you have just experienced a deposit/withdrawal issue or a system error while betting, please take a screenshot of the transaction (clearly showing the transaction ID/FT ID) and contact official 24/7 Livechat Hit club immediately. Never provide your password or OTP code to anyone, including support staff.

The Hitclub compensation policy is established to protect players’ legitimate betting funds when technical incidents occur on the server side or bank payment gateway disruptions happen.

Cases eligible for compensation by Hitclub

Cases Eligible for Compensation by Hitclub
Cases eligible for compensation by Hitclub

Not every failed transaction falls within the scope of automatic compensation. Hitclub’s reconciliation system only accepts refunds or top-up compensations in the following specific cases:

  • Deposit Incidents (Bank/E-wallet Transactions): Money has been successfully deducted from your bank account (with a receipt/FT ID), but after more than 30 minutes, the funds have not been updated in your game wallet due to a connection error between the payment gateway and the server.
  • Withdrawal Incidents: The withdrawal order displays “Successful” and points have been deducted from the game wallet, but after 24 hours, the receiving bank account has not received the funds (except in cases of bank maintenance).
  • Betting Ticket Errors Due to Server Crash: The system experiences a sudden disconnection while you are in a betting session, leading to incorrect or invalid bet results compared to server log data.
  • Double Charge Errors: The system deducts money twice for a single transaction due to network interruption during user operation.

4-Step compensation request & transaction reconciliation process

4-Step Compensation Request & Transaction Reconciliation Process
4-Step compensation request & transaction reconciliation process

To process your claim quickly within 15 – 30 minutes, players need to follow these exact steps:

Step 1: Collect transaction evidence

Take a screenshot of your balance fluctuations or bank/e-wallet statement. The image must clearly show:

  • Transaction amount.
  • Exact time (Date/hour/minute).
  • Transaction ID / Reference number (FT Code / Trans ID).
  • Account holder name and receiver account number of the bookmaker.

Step 2: Submit request to customer service

To request compensation or transaction issue handling (deposit/withdrawal, betting ticket errors), please fill in all information in the form below “ Submit Request & Compensation Support “. Please attach a screenshot of the transaction clearly showing the reference code (FT Code) so that the Hitclub system can reconcile and refund quickly within 15 – 30 minutes.

Step 3: System extracts log data

The technical department will reconcile data between the game server and payment gateway API history. Verification time usually takes from 15 minutes to 2 hours depending on the response speed of the linked bank.

Step 4: Receive refund funds

After verifying that the error lies with the system or the bank, the compensated amount will be credited directly to the game wallet or transferred straight to the player’s primary bank account.

Cases where Hitclub refuses compensation

Cases Where Hitclub Refuses Compensation
Cases where Hitclub refuses compensation

To ensure transparency and prevent financial fraud (Bonus Abuse / Fraud), Hitclub reserves the right to reject compensation requests in the following cases:

  • Incorrect Deposit Information: Players intentionally transfer money to an old bank account that has been removed from the system, or enter incorrect transfer content (Deposit code) as required.
  • Non-Primary Beneficiary Information: Requests to withdraw/compensate money to a third-party bank account (name does not match the registered game account name).
  • Betting Fraud & Policy Violations: Accounts detected using third-party software (Tool hack), group betting, or hedge betting to abuse promotions.
  • Submitting Requests Past the Deadline: Claims arising more than 72 hours after the transaction error without a valid reason.

Frequently asked questions (FAQ)

How long does it take to process a compensation order?

Standard deposit/withdrawal errors are processed within 15 – 45 minutes. Errors related to bank maintenance or complex betting tickets may take 2 – 24 hours.

If I enter the wrong transfer content when depositing, will I get a refund?

In this case, the system will support manual reconciliation. You need to provide a bank statement under your name so staff can reconcile and update points manually (processing time may take longer than usual).

Do refunded funds require a turnover requirement before withdrawal?

If the funds are compensated due to system/deposit errors, you can withdraw immediately or use them to bet without being subjected to wagering requirements like promotional bonuses.